Bilişim Vadisi / Ofis No:11 Gebze/KOCAELİ

Frequently Asked Questions


Frequently Asked Questions

Mailyam has a significantly high Email sending speed. With its dedicated infrastructure and multiple servers, it can process approximately 1.6 million messages per day. This allows you to swiftly deliver your Email campaigns to your target audience and manage your communication effectively. Mailyam is designed to meet businesses' communication needs by providing stable and rapid sending speeds.

We offer effective e-newsletter design and error-free, mobile-responsive HTML coding services for your company. With annual subscriptions, you can obtain 4 design revisions for free. Our expert graphic designers create e-newsletter designs that align with your company's brand identity, while experienced web developers convert the designs into mobile-responsive and error-free HTML coding. We also provide you with the source code, allowing you to manage your future e-newsletters yourself.

Yes, we can also provide support for technical matters. Feel free to reach out to us with any questions or concerns you may have. We take pride in offering our customers 24/7 service.

We typically respond to the requests you submit within 5 minutes to 1 hour during business hours. However, outside of business hours, this response time may extend up to 3 hours. Rest assured, we will strive to address your inquiries promptly and efficiently.

Yes, Mailyam's bulk E-Mail sending system allows you to swiftly and easily import data in various formats like Excel, txt files, and csv. You can transfer your data in any format and size into our system within just 1 minute.

Thanks to Mailyam's robust infrastructure and data import capabilities, you can swiftly input your data into the system and create email campaigns tailored to your business needs. This way, you can conveniently access the data required to send personalized and targeted messages to your customers.

Correct, sending unsolicited Emails has been prohibited by Law No. 6563 on Regulation of Electronic Commerce. At Mailyam, we value the concept of permission and do not provide email lists for bulk email sending without customer consent.

Yes, as Mailyam, we cannot provide a guarantee to avoid being marked as SPAM in Email sending. The SPAM rate in Email sending is determined by a combination of many factors, including the quality of your subscriber list, your sending performance, spam complaints, bounce rates, open and click-through rates, and more.

However, at Mailyam, we take significant steps to help preserve our customers Email sending reputation. We automatically clean the system of email spam complaints and bounce addresses. This helps to maintain a high level of Email sending reputation.

At Mailyam, we can send you an email containing DNS settings. In this Email, you can find information on how to configure your SPF and DKIM records, including the values to use. If you have a computer specialist to assist with DNS configuration, you can follow these instructions. Additionally, if you prefer, you can get in touch with us to provide remote access, and we can help you set up these configurations together.

At Mailyam, we do not engage in unsolicited bulk Email sending. We provide services to customers who have their own customer or member email databases. Sending bulk Emails to purchased databases without permission can put both your company and us in a difficult situation.

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